The original message must still be unread and the recipient must open the Recall message before the original message.When it got moved via a rule, recalling the message is not possible. The original message must arrive in the Inbox folder of the recipient.When Cached Exchange Mode is enabled and the recipient is working off-line, the recall process will fail. The recipient must have an active connection with Exchange.When a message is being read via Outlook on the Web (OWA) or via EAS on a smartphone or tablet, the recall will not work. The recipient must also be using Outlook to read his/her emails.In other words When you are using a POP3, IMAP or account or when the recipient is working for another company, you are out of luck already. The first condition for Recall to work is that you must be using an Exchange account and the recipient must be within that same Exchange organization as well.There are several conditions which must be met for the Recall feature to work: Or set an exception so that messages sent with a high priority won’t be delayed.ĭetailed instructions for setting up such a rule and other delay techniques can be found in the tip Don’t send emails directly. For instance, only delay sending of the message when it is to your boss. Variations of the rule are also possible to fit your needs. You can set it up 120 minutes if you want but that might be less practical. To counter that, you could create a rule which delays sending all messages for 1 or 2 minutes so you have some time to react without seriously slowing down your regular communications. If you’re lucky, it is a big message with a large attachment which takes a while to send so you have some time to pry it out of your Outbox folder.Ĭhances are however that you won’t be that lucky. Most often, you’ll realize that you are making a mistake the moment that you hit that Send button. This way the recipient won’t get a weird technical message which probably only increases the attention to the message you never wanted to sent.īefore getting down to the nitty-gritty of recalling a message in Outlook, let’s take a look at some methods to prevent future mistakes first. Therefor, in most cases, it might be better to simply sent a short but sincere apology message rather than trying to save face the technical route. Yes, in theory you can recall a message but the conditions for it to work are so specific that in praxis it hardly ever works as you want it to. This can occur when rules are used.Instead of forwarding a message to someone else, I accidentally replied to it.Īs this is a bit of an embarrassing mistake, I was wondering if I could “undo” the sending of this message.Ĭan I recall a message and how can I prevent future mistakes? The original message is moved from the recipient’s Inbox.The recipient has read the message, or the message is marked as read.The message recall is not successful if any of the following conditions is true: Otherwise, you will receive Message Recall Failure message. If the recall is successful, Outlook will send you Message Recall Success message.
Note: If on the Actions menu, you select Resent this Message instead of Recall this Message – the actions will be: if the first original message has not been read, then the resent-email-message will be shown in the recipient’s Outlook inbox in place of the original sent-email-message. Click OK to confirm recalling the message.
If you want to receive notification of the recall result, check Tell me if recall succeeds or fails for each recipient.Select Delete unread copies and replace with a new message to replace the original message with a new one.
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