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Orders received by 6:00 PM EST Monday - Friday, are typically shipped the same day. What are your shipping options and fees?Ĭlick here to see our shipping options and fees.Information on our direct from manufacture policies. Please contact customer service for more details.

To ensure that you receive your order in a timely fashion, we may cancel any backordered items from your order and refund you fully for those items. If they are missing, please contact customer service and we will investigate.Ī backorder occurs when an item has recently and unexpectedly run out of stock. Please check the item description on our website for an account of any special parts or pamphlets which should be included with your item. If all of your invoiced items shipped from our warehouse and what you have received does not match your packing list, please contact our customer service center so that we may assist you. Some large/heavy items may also ship separately, please check your order confirmation to confirm if your order will be arriving in multiple shipments. If you have ordered an item which ships from another location (custom items and deck equipment are two common examples) it will be shipped separately. If your packages show a status of "Delivered" and you do not have the package, or, if the delivery window has passed and you do not have the package, please contact customer service for assistance. If a Tracking Number is displayed, you may click the "Track your package" link to view shipment details. Then click "Review orders / track packages" and view the order. From there, a simple pull-down menu will allow you to view and track previous orders swiftly and easily!Ĭlick the "My Account" link located at the top of the page. Once there, click the "Review orders / track packages" link located in the My Orders section. Has my order shipped? And/or How do I track my order?Ĭlick the "My Account" link located at the top of every page of our site to enter our account management page.Checking the Status of Your Order Need to know the status of your order?